Privacy Policy

• This Privacy Policy outlines how DCL Entities collects, uses, discloses, manages, and safeguards your information, including your personal information. DCL Entities takes your privacy seriously and is committed to protecting your personal information. If you have any questions about this Privacy Policy or DCL Entities’ privacy practices, please contact DCL Entities with your questions by e-mail at [email protected].
• DCL Entities will not sell or rent your personal information to any third party without your prior consent. You may contact DCL Entities at anytime to withdraw your consent to any such use or disclosure of your personal information. If DCL Entities decides to make material changes to the Privacy Policy, DCL Entities will notify you of these changes by placing a notice on the Website for 30 days. If you do not accept the terms in this Privacy Policy or any changes made thereto, please stop accessing or using the Website.

Definition of "personal information"

• For the purposes of this Privacy Policy, “personal information”, means any information that concerns an identifiable individual, including such person’s name, mailing address, telephone number, e-mail address, date of birth, sex, social insurance number, information with respect to such person’s deposit account at a financial institution and any other information which may be disclosed in any report or document, including but not limited to any credit report, provided by Equifax and/or TransUnion or any other credit reporting agency, to which DCL Entities may refer from time to time for verification purposes, upon your authorization (“Credit Agency”).

Definition of "personal information"

• DCL Entities will collect information from you, including your personal information, when you register or apply for an account or access or use the Website. Please note that all information entered or provided either through the Website or other medium of communication, which is saved in order to be completed later, is also collected by DCL Entities and subject to this Privacy Policy.

Account Information

‍Account

• When you register for an Account (“Account”) on the Website, DCL Entities will collect certain information from you, such as your title, full name, e-mail address, telephone number, name of business (if applicable) and password.

‍Lender Account or Borrower Account

• When you apply for a Lender account (“Lender Account”) or Borrower account (“Borrower Account”) on the Website, DCL Entities will collect certain information from you, including, but not limited to:
  • contact information (title, full name, e-mail address, mailing address and telephone number);
  • property details (mortgage balance, address, interest rate, current lender, payments etc.)
  • date of birth;
  • social insurance number;
  • income, assets, debt, and other financial information; and/or
  • bank account information (including financial institution number, branch transit number and account number).
• If you apply for a Lender Account or Borrower Account on behalf of an entity, DCL Entities will collect certain information about the entity, including, but not limited to:
  • the entity’s business, affairs, and industry;
  • the entity’s income, assets, debt, and other financial information;
  • the ownership and control of the entity, which may include, at DCL Entities’ discretion, information about its shareholders, directors, officers, partners, and/or trustees; and/or
  • the entity’s bank account information (including but not limited to financial institution number, branch transit number and account number)
  • For the purposes of this Privacy Policy, applicants operating sole proprietorships are deemed to be acting for and on behalf of an entity.

‍Credit Information

• When you apply for a Lender Account or Borrower Account on the Website, DCL Entities may collect information from a Credit Agency that you authorize us to collect. This includes credit history, financial and identification information and any other information disclosed in a credit report or any document provided by the Credit Agency to DCL Entities. DCL Entities may request and use social insurance numbers, as required, to facilitate Credit Agency searches.

‍Log and Website Information

• When you access or use the Website, DCL Entities may automatically collect certain technical information about your visit, including the date, time, browser type, your internet service provider, your IP address, device information (including device identifiers), geo-location information, computer and network performance data, the URL that you are coming from and your navigation history in order to customize and personalize your experience on the Website, diagnose and detect potential problems with the Website, manage and improve the Website and for statistical research purposes.

Correspondence and Q & A

• DCL Entities will collect records of all correspondence with DCL Entities. This includes questions, answers and other user-generated comments submitted to the Website.

Third-Party Information

• DCL Entities may collect the personal information about third parties that you provide to DCL Entities or authorize DCL Entities to collect. You are responsible for obtaining the necessary consent for the collection and use of this information and for the disclosure of this information to DCL Entities.

Use and Disclosure of Information

Opening an Account

• DCL Entities will use the personal information that DCL Entities collects from you to open and maintain your DCL account, including verifying your identity and the information that you provide to DCL Entities and determining your eligibility to become a Lender or a Borrower on the Website.

Account Administration

• DCL Entities may use your personal information to communicate with you about your DCL account and to provide you with technical support.

Processing Mortgage Commitments

• DCL Entities may use the information that it collects to process mortgage commitments or to share this information with its third-party agents that help DCL Entities to process mortgage commitments.

Borrower Information Accessible to Lenders

• Certain information about each Borrower will be displayed on the Website and accessible to Lenders to allow them to evaluate a Borrower’s loan request. This includes information regarding a Borrower’s location, business and operations and the mortgage terms (such as the loan principal amount, the interest rate, and the term of the loan). Lenders may have access to additional detailed information about a Borrower, such as a Borrower’s contact information (title, full name, e-mail address, mailing address and telephone number); property details (mortgage balance, address, interest rate, current lender, payments etc.), date of birth, social insurance number; income, assets, debt, and other financial information; and/or bank account information (including financial institution number, branch transit number and account number).

Legal Issues

• DCL Entities may use and disclose your personal information in order to detect, investigate, address, and prevent fraudulent or illegal activities. DCL Entities reserves the right to disclose your personal information as required by law, when we believe that disclosure is necessary to comply with a judicial proceeding, court order, or legal process served on us and to defend against legal claims. DCL Entities may be required to disclose your personal information to law enforcement, securities regulators, and regulatory authorities, such as the Financial Transactions and Reports Analysis Centre of Canada, in the context of an investigation or audit. DCL Entities also reserves the right to disclose your personal information to another organization to investigate the breach of an agreement, including the Terms of Service, and for the purposes of detecting, suppressing, or preventing fraudulent activities.

Regulatory Filings

• DCL Entities may disclose your personal information to Canadian regulators and regulatory authorities in order to meet applicable filing requirements. By engaging in borrowing and/or lending activities on the Website, you consent to the filing of your personal information and copies, or originals of any documents provided to DCL Entities with any Canadian regulator. Should you have any concern in this regard, please consult your legal advisor.

Corporate Matters

• DCL Entities may disclose and share your personal information to explore and/or undertake a corporate transaction, including a merger, acquisition, amalgamation, IPO, reorganization, or sale of DCL Entities. Your personal information will be used and disclosed solely for the purposes related to the transaction and will be protected by security safeguards appropriate to the sensitivity of the information.

Analysis and Research

• DCL Entities may use the information that it collects for statistical analysis and market research purposes.

Retaining Your Information

• DCL Entities will retain any and all personal information that DCL Entities is required to retain under any applicable laws for the full duration of time required under those laws. DCL Entities may also retain any and all personal information obtained from any DCL account holder for the full duration of time required under applicable laws.

Retaining Your Information

• DCL Entities will retain any and all personal information that DCL Entities is required to retain under any applicable laws for the full duration of time required under those laws. DCL Entities may also retain any and all personal information obtained from any DCL account holder for the full duration of time required under applicable laws.

Third-Party Service Providers

• DCL Entities may transfer your personal information to a third-party service provider for processing and storage. Whenever DCL Entities engages a third-party service provider, DCL Entities will do its best to ensure that the information is properly safeguarded at all times at a comparable level of protection the information would have received if it had not been transferred. DCL Entities may transfer your personal information to a third-party service provider outside of Canada. In the event that your personal information is transferred outside of Canada, the government, courts or law enforcement or regulatory agencies of that jurisdiction may be able to obtain disclosure of your personal information through the laws of that jurisdiction.

Security Measures

• DCL Entities pays special attention to the protection of personal information and has therefore instituted industry standard security measures (firewalls, passwords, physical security, etc.) to protect users against any unauthorized access or disclosure. Although DCL Entities strives to protect users' personal information, it cannot guarantee the absolute security of such information as no system is immune from fraud or hacking. In the event of a data breach, DCL Entities will notify users at the first reasonable opportunity of the breach and immediately apply remedial measures. Neither DCL Entities nor any of its officers, directors, employees, consultants, representatives, agents, successors, and assigns may be held liable in case of theft, illegal use, unauthorized disclosure, loss or the alteration or destruction of information by a third party.

Electronic Signatures

• Please note that DCL Entities’ technology includes the use of electronic signatures and that DCL Entities collects the images of such electronic signatures. The collection and use of such signatures are subject to the application of this Privacy Policy.

Your Rights

• If you do not agree with the collection, use and disclosure of your personal information as outlined in this Privacy Policy, please do not access, or use this Website or save or send any application.
• You may correct any inaccurate or out-of-date personal information by contacting DCL Entities by e-mail at [email protected].
• When you register for an Account, you may be asked to consent to communications from DCL Entities, including promotional emails and advertising. Please note that you may unsubscribe from DCL Entities’ contact list at any time by following the procedure provided at the bottom of such email.

Deletion of Account Information

• If you are a client of DCL Entities and have conducted business activities, then DCL Entities is required to maintain these records for 7 years from the date the record was created in order to comply with FSCO (Financial Services Commission of Ontario).
• If a Lender or Borrower has signed up for the Website but did not conduct any business activities, you may submit a written request by e-mail to by e-mail at [email protected] to have your personal information details deleted from our systems.

Other Questions

• If you have any questions, concerns, or complaints regarding this Privacy Policy, you may contact DCL Entities by e-mail at by e-mail at [email protected]. DCL Entities will explain, if applicable, how it handles complaints and may help you resolve the issue. If a complaint is well-founded, DCL Entities may take appropriate measures, including, if necessary, modification of the practices and methods hereunder.

This Privacy Policy was last updated on September 30, 2021.